Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To request a return, please contact us at info@somaandsoilstudio.com. If your return is approved, we will provide instructions for where to send your item. Items sent back without prior approval will not be accepted.

You may also contact us at info@somaandsoilstudio.com with any questions regarding your return.

Damages and order issues
Please inspect your order upon arrival and contact us promptly if your item arrives damaged, defective, or incorrect so we can review the issue and help resolve it.

Non-returnable items
Certain products cannot be returned, including custom-made items, personalized products, personal care goods, sale items, and gift cards. If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges
We accept exchanges. The fastest way to exchange an item is to request a return for the original item and place a new order once the return is approved.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.