FAQs

We accept returns within 30 days of delivery. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it. You’ll also need your receipt or proof of purchase.

Please reach out to us at customerservice@somaandsoilstudio.com with your order number. We’ll make it right as quickly and smoothly as possible.

You can enter your promo code in the "Gift card or discount code" field during the delivery step of checkout. After applying the code, your discount will appear on the next screen.

If you receive an error, your code may have expired or may not apply to the items in your cart. Please double-check the promotion’s terms. Still need help? Contact us below, we’re happy to assist.

Join our community by signing up on our homepage. You’ll receive intentional updates, special offers, and early access to new arrivals.

Most orders ship within 2–5 business days. Once your order ships, you’ll receive a tracking number via email. If your order is time-sensitive, please contact us prior to purchasing and we’ll do our best to accommodate your needs.

Your order may arrive in multiple shipments, as we work with multiple fulfillment partners to ensure fast delivery. Each item is sent out as soon as it's ready.

Slight variations in color can occur due to screen settings and lighting. While we do our best to represent each product accurately, natural variation is to be expected.

Because we begin preparing your order immediately, we’re unable to cancel or modify orders once placed. Please double-check your cart before confirming your purchase.

You can create an account with the email you used at checkout to view your order history. You’ll also receive a confirmation email with a tracking link once your order is on its way. Need more help? Just reach out.